Policies

Private Lessons:

Private lessons will now be sold in packages of 6 lessons meeting once a week. Meeting once a week is best for the dog and their learning so we can catch any potential bad habits before they begin. Payment is required at the first lesson. Cancellations without prior trainer approval will result in forfeiture of that lesson. Exceptions to this policy will be made on a case by case basis.

Once a program of private lessons has started the remaining lessons can’t be postponed to a later date.

Group Classes:

Payment is required to reserve your spot in a group class. Group class cancellations with a refund minus a 10% processing fee are only allowed more than 7 days prior to the start date of a group class. Refunds will not be given for any missed classes due to personal reasons. Classes postponed due to weather or trainer absence will be rescheduled.

Payment Policies

On all PayPal and Venmo payments we charge 3% service fee.

Gift Certificates

Gift certificates expire one calendar year from time of purchase. Gift certificates can only be used in our normal service area. Extra fees may apply for gift certificates used outside of our normal service area or past expiration date.